Shipping policy
Shipping Policy
Last updated: July 2026
Thank you for shopping with Oh My Chewy. We are committed to getting your order to you as quickly and safely as possible.
Order Processing
All orders are processed within 1 to 2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Timeframes
We currently ship to addresses within the United States. Estimated delivery times after dispatch are as follows:
- Express Shipping: 1 to 5 business days
Delivery timeframes are estimates and may vary depending on your location, carrier availability, and circumstances outside our control such as weather delays or peak holiday periods.
Shipping Carriers
We ship via Amazon Logistics, USPS, and FedEx depending on your location and the shipping method selected at checkout.
Tracking Your Order
Once your order ships you will receive a confirmation email containing your tracking number. You can use this number to track your package directly on the carrier's website. Please allow up to 24 hours for tracking information to become active after you receive your confirmation email.
Subscription Orders
If you have enrolled in our Subscribe and Save program your orders will be processed and shipped automatically according to your selected billing frequency. You will receive a shipping confirmation email each time a subscription order is dispatched. You can manage, pause, or cancel your subscription at any time by logging into your account or contacting our support team before your next billing date.
Undeliverable Packages
If a package is returned to us due to an incorrect address provided at checkout, refusal of delivery, or failure to collect from a pickup point, we will contact you to arrange reshipment. Additional shipping charges may apply.
Lost or Stolen Packages
Oh My Chewy is not responsible for packages confirmed as delivered by the carrier. If your tracking shows delivered but you have not received your package, please check with neighbors and any secure locations on your property first, then contact us at support@ohmychewy.com and we will do our best to assist you.
Damaged Orders
If your order arrives damaged please contact us within 7 days of delivery at support@ohmychewy.com with your order number and photos of the damage. We will arrange a replacement or refund as appropriate.
Contact Us
For any shipping questions please reach out to our support team at support@ohmychewy.com. We aim to respond within 1 business day.