Refund policy

Refund & Satisfaction Guarantee Policy

At Oh My Chewy, your satisfaction is our priority. Because our products are consumable, we focus on making things right through refunds or replacements rather than requesting items back.

Damages, Defects, or Wrong Items

Please inspect your order upon delivery and contact us immediately at support@ohmychewy.com if you receive a defective, damaged, or incorrect item. We’ll work with you quickly to issue a refund or send a replacement at no extra cost.

Refunds

Once your refund is approved, it will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since your refund approval, please contact us at support@ohmychewy.com .