Refund policy

Refund & Satisfaction Guarantee Policy

At Oh My Chewy, your satisfaction is our priority. Because our products are consumable, we focus on making things right through refunds or replacements rather than requesting items back.

Damages, Defects, or Wrong Items

Please inspect your order upon delivery and contact us immediately at support@ohmychewy.com if you receive a defective, damaged, or incorrect item. We'll work with you quickly to issue a refund or send a replacement at no extra cost.

Subscriptions

When you sign up for a subscription, we send a confirmation email outlining your subscription and its benefits. Before every recurring order, we also send a reminder email 24 hours before it ships, letting you know the order date and value, with one-click access to your customer portal so you can skip, pause, edit, or cancel before you're charged.

Because of this advance notice, subscription orders that have already shipped or been fulfilled are generally not eligible for a refund. This does not affect your rights under the Damages, Defects, or Wrong Items section above, which still applies to any subscription order that arrives damaged, defective, or incorrect.

Refunds

Once your refund is approved, it will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your refund approval, please contact us at support@ohmychewy.com.